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FAQ

WHAT IS DARLING JADORE AND WHO ARE THE FACES BEHIND IT?

We are Darling Jadore, a team of creatives selling original digital instantly-downloadable knitting patterns and crochet patterns. The owner and Creative Director is Sierra, but Darling Jadore also consists of various test-knitters, pattern editors, technical assistants, and videographers who all help make us a success. We're located in Colorado, USA.

Sierra is responsible for designing and writing every knitting pattern and crochet pattern sold at Darling Jadore. Most of her designs begin as drawn sketches, which eventually turn into charts, schematics, and written text for the final product: a digital, instantly-downloadable knitting or crochet pattern file. Sierra has more than two decades of experience knitting and crocheting, has received training in sewing and embroidery, and also worked as a high-fashion model in New York City, where her interest in fashion design deepened. As an independent knitwear designer, Sierra sells all of her patterns under her own label, as well as offers licensing rights for her patterns to some companies worldwide, such as Annie's Craft Stores, Lion Brand Yarn, and Koigu Wool Designs. As a licensed attorney, Sierra made a career change to follow her passion in knitwear design full-time in 2018.

Want to see a peek of Sierra's design process? You can watch this video on our YouTube channel.

CREATING AN ACCOUNT

Creating an account with Darling Jadore makes it easier for you to store all of your digital knitting pattern and crochet pattern files and purchasing information in one place, and provides faster checkout. Therefore, you never need to sift through your emails to find your original Darling Jadore confirmation email with the pattern PDF file link; all your files are easily accessible in your account. In other words: more time for knitting or crocheting!

DO I HAVE A TIME FRAME FOR DOWNLOADING MY PATTERN?

Absolutely not! When you order a knitting pattern or crochet pattern or any other digital file from Darling Jadore, you are immediately sent a confirmation email with instructions, your receipt, and a link to download your digital file(s). This link to download your file(s) never expires. That means you can order a Darling Jadore pattern at any time, and save that confirmation email and come back to it years from now, and your link to download your file will still be available for you. We do our absolute best to ensure that the entire experience -- from shopping to checkout to download to knitting or crocheting -- is as smooth for our customers as possible. As always, if you ever run into any issues with downloading or accessing your pattern file(s), you can send an email to the Darling Jadore Technical Support team at tech@darlingjadore.com and they will be happy to assist you. 

RESELLING FINISHED ITEMS

All finished items made from Darling Jadore knit and crochet digital patterns may be sold, so long as clear credit has been given to Darling Jadore on the buyer's website and on the buyer's social media account, if shown there.

All Darling Jadore knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of Darling Jadore and are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold. Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

© 2021 DarlingJadore; All rights reserved.

TROUBLE DOWNLOADING MY PATTERN. HELP!

Don't worry! When you became a Darling Jadore customer, you gained access to the Darling Jadore Technical Support Team, our team of technology specialists who are available to assist you and usually respond to all tickets within one or two business days, with typical response time being within the hour. You can reach the Darling Jadore Technical Support Team via email at tech@darlingjadore.com and they will happily assist you with any technical issues. 

REQUIRED MATERIALS 

Provided on each listing description on our website and other platforms is the yarn weight and category, needle or hook size, yardage, size guide, skill level, and other information regarding the pattern, so that you can make an informed decision prior to purchasing a knitting pattern or crochet pattern. 

Once you order a pattern, you will find a detailed "Supplies" section within each Darling Jadore knitting pattern and crochet pattern. This section lists out both the general materials required (i.e., the yarn weight and category, the hook or knitting needle sizing, yardage, etc) as well as the specific materials required (i.e., the exact brand of yarn and color used to create the photographed item, etc). The materials listed within the "Supplies" section for each pattern are linkable (affiliate links), to the exact yarn and materials to purchase online, for convenience. 

Darling Jadore knitting patterns and crochet patterns are designed with yarn that is easy to source, affordable, and available at most chain craft stores, such as Hobby Lobby, Michael's Craft Stores, Walmart, JoAnn, and online through Amazon or other retailers.

Looking to substitute the yarn recommended within our knitting pattern or crochet pattern? We recommend Yarn Suba free and helpful online resource.  

WHAT DO I RECEIVE WHEN I ORDER A PATTERN?

When you order a knitting pattern or crochet pattern from Darling Jadore, you will receive an instantly-downloadable digital knitting pattern or crochet pattern Portable Document Format ("PDF") file. Immediately once payment is processed, you are sent a confirmation email (via the email you provided during checkout) with all the information regarding your order, including any necessary instructions and your receipt. Within that email, you also receive the link to download your knit or crochet pattern file(s). This link to download your file(s) never expires.

Within each Darling Jadore knitting pattern or crochet pattern digital file, you will gain access to a multiple-page PDF document containing written instructions in English and French (if available for the pattern your ordered) on how to knit or crochet the specific design pattern you have ordered. Additionally, you will gain access to a linkable list to all the recommended tools required to knit or crochet the pattern you ordered. Also included within each Darling Jadore knit or crochet pattern file is a "Stitch Glossary", which is a list of abbreviations, stitches, and techniques required for the particular design pattern you've ordered. This glossary contains written textual information as well as a link(s) that immediately directs you to a corresponding video tutorial demonstrating how that stitch or technique is worked, for reference. We also offer all the industry-standard information within each Darling Jadore knit or crochet pattern file (i.e., gauge, sizing information, measurements, a schematic, "notes" and "tips" throughout the pattern, blocking and care information).  

Lastly, when you become a Darling Jadore customer, you will gain access to the Darling Jadore Technical Support Team, who  can troubleshoot any technical issue you might experience (e.g., issues with downloading your pattern file(s), printing help, etc). They can be reached anytime via email at tech@darlingjadore.com and generally respond to all tickets within the hour.

WHAT'S THE STITCH GLOSSARY?

Inside each Darling Jadore knitting pattern and crochet pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations within the pattern. These abbreviations are also linked to corresponding video tutorials demonstrating how to work that particular stitch or technique. Oftentimes, we also provide brief explanatory text below the stitch/technique for quick reference. Each Darling Jadore Stitch Glossary is catered to the particular pattern you ordered.

WHAT LANGUAGES ARE THE PATTERNS WRITTEN IN?

Currently, most Darling Jadore knitting patterns and crochet patterns are written in English, but we also have a few patterns translated into French. We are happy to announce that we are expanding to other languages soon. 

ARE HARD COPIES OF PATTERNS SHIPPED?

No. We sell only instantly-downloadable digital knit and crochet pattern files that are emailed to the buyer immediately after payment is processed. No physical hard copies of Darling Jadore knitting patterns or crochet patterns are ever shipped. Likewise, the photographed items are not for sale.

WHAT MAKES DARLING JADORE PATTERNS DIFFERENT?

All Darling Jadore knitting patterns and crochet patterns are instantly-downloadable digital Portable Document Format ("PDF") files that are emailed immediately after payment is processed to the email address provided at checkout. All Darling Jadore knit and crochet pattern links to corresponding PDF file never expire, meaning you can download the pattern at any time, as many times as you'd like, and it will always be available to you. Unlike some designers, Darling Jadore customers have no time limit for downloading their pattern(s). Additionally, all Darling Jadore digital patterns are "live", meaning that they are constantly being updated. Therefore, if any knit or crochet pattern you've ordered is updated (e.g., instructions changed, tutorial photos or videos added, etc), you are sent an email notification and all you need to do is simply re-download your PDF file for the updated version.

We take a modern approach to knitting patterns and crochet patterns. All our knitting patterns and crochet patterns are premium digital files, and they were specifically designed with aesthetics in mind to look highly modern, be exceptionally user-friendly, and easy to print. We go above and beyond to include not only the necessary information within the pattern, but other helpful resources as well. For example, inside each Darling Jadore pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations and techniques required of the pattern, which is linked to corresponding video tutorials demonstrating how to work the stitch or technique, for quick reference. We at Darling Jadore are passionate about providing the highest quality knit and crochet patterns and videos for our customers, and to us, that means always updating versions of our patterns to make them the highest possible quality. All of our patterns have been tested, and we continually update and re-test all of our patterns annually.

We provide highly-detailed written text instructions within each Darling Jadore pattern, along with helpful "tips" and "notes" throughout, for extra assistance. Additionally, we pride ourselves on designing unique, modern items that can be made with affordable, easy-to-source yarn. All Darling Jadore patterns are ad-free and printer-friendly. We offer patterns for the complete beginner to advanced fiber artists. We also have The Darling Jadore Technical Support Team, a team of technology specialists, on standby Monday through Friday (and most weekends) to assist our customers with any tech-related questions or issues they might be experiencing (e.g., downloading  their pattern(s)) and can be reached via email at tech@darlingjadore.com. 

GIVING BACK 

Darling Jadore is a proud supporter of various non-profit, charitable organizations and donates a proceed of certain patterns to such organizations. For example, half of all proceeds from The Classic Teddy crochet pattern goes directly to the ASPCA, a leader in animal rescue and protection. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. Likewise, we donate a portion of our proceeds from our eco-friendly knitting patterns and crochet patterns to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world.

 GIFT CARD OR STORE CREDIT

Absolutely! We offer a digital gift card that is immediately sent to the email you provide at checkout. So you can gift one to yourself or a loved one. The Darling Jadore gift card never expires, and you get to choose the amount. This is a wonderful gift to give to that special someone you know who loves to knit or crochet, or to grab some store credit for yourself to save for a later date.

COUPONS & SALES

You can receive 25% off your next order by joining our newsletter.

On DarlingJadore.com: Year-round, when shopping at Darling Jadore, you can enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout. This coupon may be combined with other sales or promotions currently going on, and may also be combined with other coupons. It does not, however, apply to the already discounted pattern bundles.

Shopping on Etsy: Year-round, when shopping Darling Jadore on Etsy, enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout.

Shopping on Ravelry: Year-round, when shopping Darling Jadore on Ravelry, enjoy $5 off your order of $20 or more by entering the coupon code "GET1FREE" at checkout.

I LOVE YOUR PATTERNS, BUT I DON'T KNOW HOW TO KNIT YET...

That's okay! We offer a free  resource page page filled with numerous video tutorials, written text, and photo tutorials of basic knit stitches and techniques required by Darling Jadore knitting patterns. Master those techniques, and you can tackle almost any of our knitting patterns. We also have a YouTube channel where we offer numerous videos of many stitches, nuanced knitting and crochet techniques, and other helpful tips when following a knitting pattern or crochet pattern.  

FEATURES

I'M A LEFTY! CAN I STILL KNIT & CROCHET YOUR PATTERNS?

Yes! Whether you are a right-handed or a left-handed knitter or crocheter, all Darling Jadore knit and crochet patterns may be followed. Our patterns, however, are written with right-handed knitters and crocheters in mind, which is industry standard. We offer left-handed knitting tutorials and crochet tutorials on our Left-Handed Tutorials playlist on our YouTube channel. 

STAYING UP-TO-DATE

You can subscribe to the Darling Jadore newsletter here to keep up-to-date on all our latest knitting patterns, crochet patterns, freebies, tutorials, special coupons sent only to subscribers, and more.

CONNECT ON SOCIAL MEDIA

You can subscribe to our YouTube channel or follow us on Instagram and Pinterest

OUR COPYRIGHT STATEMENT

All Darling Jadore knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of Darling Jadore and are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold. Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

All finished items made from Darling Jadore knit and crochet digital patterns may be sold, so long as clear credit has been given to Darling Jadore on the buyer's website and on the buyer's social media account, if shown there.

We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

© 2021 DarlingJadore; All rights reserved.

PRINTING HELP

HEAD TO OUR "HELP" PAGE FOR FURTHER ASSISTANCE.

Step 1: When you receive your confirmation email, you’ll see your pattern download link under the “Download” column. See photo below.

Step 2: Click on the link to download your pattern. You’ll see your default browser window pop up with a download notification. See photo below. The Darling Jadore Technical Support Team recommends using Chrome for the best result. If you are a current Chrome user, you’ll see the PDF ready to open at the bottom of the page once it’s done downloading. See photo below. 

Step 3: When your pattern has been downloaded fully, click on the pattern download and another window will pop up for you to view your PDF pattern.

You can also go to your “Download” folder on your computer to see the PDF if you want to use another PDF viewer program.

For Chrome and other browsers, you’ll need to move your mouse to the top of the pattern PDF window that pulled up and you’ll see the Print icon on the top right (location may vary depending on your Operation System and computer manufacture). See photo below.

Step 4: When you click on the print icon, your computer will pull up your printer’s configurations. We recommend the paper size as standard “Letter”. To save colored ink, we recommend printing in black and white. See photos below. 

YARN SUBSTITUTIONS

Looking to substitute the recommended yarn within one of our knitting patterns or crochet patterns? We recommend Yarn Sub, a free and helpful online resource. 

THE CAUSES WE SUPPORT

When you purchase The Classic Teddy crochet pattern, half of the proceeds will go directly to the ASPCA, a national leader in the rescue and protection of animals. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. You can learn more about their work here

Likewise, if you purchase an eco-friendly knitting pattern or crochet pattern from Darling Jadore, a portion of the proceeds will go directly to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world. You can learn more about their work here

REFUND POLICY

You can read our official refund policy here. Given that our digital knitting patterns and crochet pattern files are immediately emailed to the customer after payment is processed, we do not offer refunds; however, if you wish to upgrade to the Premium Pattern Package option (if it is available for the pattern you ordered), we always immediately issue a full refund on the original knit or crochet pattern you ordered, regardless of the platform you purchased it on. Simply email the Darling Jadore Technical Support Team at tech@darlingjadore.com and they will assist you with the refund or upgrade process, or offer a refund in cases of accidental duplicate orders.

© 2021 Darling Jadore. All Rights Reserved.