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FAQ

WHAT'S DARLING JADORE AND WHO ARE THE FACES BEHIND IT?

We are Darling Jadore, a team of creatives selling original, modern, digital instantly-downloadable knitting patterns and crochet patterns, video tutorials, and more. The Creative Director is Sierra, and Darling Jadore also consists of various test-knitters, pattern editors, technical assistants, and videographers who all help make us a success. We're located in Colorado, USA.

Our Creative Director, Sierra, is responsible for designing and writing every knitting pattern and crochet pattern. Most of her designs begin as drawn sketches, which eventually turn into charts, schematics, and written text for the final product: a digital, instantly-downloadable knitting or crochet pattern file. Sierra has more than two decades worth of experience knitting and crocheting, has received training in sewing and embroidery, and also worked as a high fashion model in New York City, where her interest in fashion design deepened. As an independent knitwear designer, Sierra sells all of her patterns under her own label, as well as offers licensing rights for her patterns to some companies worldwide. As a licensed attorney, Sierra made a career change to follow her passion in knitwear design full-time in 2018.

WHAT HAPPENS IF I CREATE AN ACCOUNT?

Creating an account with Darling Jadore makes it easier for you to store all of your digital knitting pattern and crochet pattern files and purchasing information in one place, and provides faster checkout. Therefore, you never need to sift through your emails to find your original Darling Jadore confirmation email with the pattern PDF file link; all your files are easily accessible in your account. In other words: more time for knitting or crocheting!

DO I HAVE A TIME FRAME FOR DOWNLOADING MY PATTERN?

Absolutely not! When you order a pattern from Darling Jadore, you are immediately sent a confirmation email with instructions, your receipt, and a link to download your PDF pattern file. This link to download your file never expires. That means you can order a Darling Jadore pattern at any time, and save that confirmation email and come back to it years from now, and your link to download your file will still be available for you. You can also download your PDF file as many times as you like. We do our absolute best to ensure that the entire experience -- from shopping to checkout to download to knitting or crocheting -- is as enjoyable for our customers as possible. As always, if you ever run into any issues with downloading or accessing your pattern file, you can send an email to the Darling Jadore Technical Support team at tech@darlingjadore.com at any time and they will be happy to assist you.

CAN I RESELL MY FINISHED ITEMS MADE WITH DARLING JADORE PATTERNS?

All Darling Jadore™ knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of DarlingJadore™and are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold .Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright and are property of Darling Jadore. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

All finished items made from DarlingJadore knit and crochet digital patterns may be sold, so long as clear credit has been given to DarlingJadore on the buyer's website and on the buyer's social media account, if shown there.

We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

© 2020 DarlingJadore; All rights reserved.

I LOVE YOUR PATTERN, BUT I DON'T KNOW HOW TO KNIT YET...

That's okay! We offer a free "Learn" page filled with lots of resources, including video tutorials, written text, and photo tutorials of basic knit stitches and techniques required by Darling Jadore knitting patterns. Master those techniques, and you can tackle almost any of our knitting patterns. We also have a YouTube channel where we offer video of many stitches and techniques for knitting. We'll be rolling out a Learn page for crochet soon.

WHAT'S THE DARLING JADORE REFUND POLICY?

You can read our official refund policy here. Given that our digital knitting patterns and crochet patterns are immediately emailed to the customer after payment is processed, we do not offer refunds; however, if you wish to upgrade to the Premium Pattern Package option, we always immediately issue a full refund on the original knit or crochet pattern you ordered, regardless of the Darling Jadore platform you purchased it on. Simply email the Darling Jadore Technical Support Team at tech@darlingjadore.com and they will assist you with the refund and upgrade process. We do not accept refunds on any of our merchandise.

WHAT MATERIALS ARE REQUIRED FOR YOUR KNIT & CROCHET PATTERNS?

There is a detailed "Supplies" section within each Darling Jadore knitting pattern and crochet pattern file. In this section, we provide both the general materials required (i.e., the yarn weight and category, the hook and/or knitting needle sizing, etc) as well as the specific materials required (i.e., the exact brand of yarn and color used to create the photographed item, etc). The links within the "Supplies" section for each pattern are linkable, and will redirect you to the exact yarn and materials, for convenience. 

Darling Jadore knitting patterns and crochet patterns are designed with yarn that is easy to source, very affordable, and available at most chain craft stores, such as Hobby Lobby, Michael's Craft Stores, Walmart, and JoAnn. We pride ourselves on designing unique, modern items that can be made with affordable, easy-to-source yarn and materials.

WHO DOES DARLING JADORE WORK WITH?

We work mostly by selling our original knitting patterns and crochet patterns on various platforms, such as this website, RavelryLoveKnitting, and Etsy. We also occasionally partner with brands and companies that we believe in and we will either design a knitting pattern or crochet patterns for them or sell licensing rights to one of our existing digital patterns. Sierra is also a contract knitwear designer with a few companies, some internationally and some in the United States, offering non-exclusive licensing rights to some of her knitting patterns and crochet patterns. However, we only work with companies and people that we truly believe in and who share a similar vision as us. Sometimes we are sponsored by brands for blog posts, but again, we only endorse brands and products that we truly believe in. If you are interested in working with us, you can contact us through our Contact Page or via email at design@darlingjadore.com.

WHAT DO I RECEIVE WHEN I ORDER A PATTERN FROM DARLING JADORE?

When you order a pattern from Darling Jadore, you receive an instantly-downloadable digital knitting pattern or crochet pattern Portable Document Format ("PDF") file. Immediately once payment is processed, you are sent a confirmation email (via the email you provided during checkout) with all the information on your order, including instructions and your receipt. Within that email, you also receive the link to download your purchased PDF file(s). This link to download your PDF file(s) never expires, and you can download it as many times as you like.

Within each Darling Jadore knitting pattern or crochet pattern digital file, you will gain access to a multiple-page PDF document containing written instructions in English on how to knit or crochet the specific design pattern you have ordered. Additionally, you will gain access to a linkable list to all the recommended tools required to knit or crochet the design pattern you ordered. Also included within each Darilng Jadore knit or crochet pattern file is the Darling Jadore "Stitch Glossary", which is a list of abbreviations, stitches, and techniques required for the particular design pattern you've ordered. This glossary contains written textual information as well as a link(s) that immediately directs you to a photo or video tutorial for how to work that specific stitch or technique. We also offer all the industry-standard information within each Darling Jadore knit or crochet pattern file, such as gauge information and measurements, a schematic with precise measurements and details,  oftentimes photo tutorials for reference, "notes" and "tips" throughout the pattern, sizing information, oftentimes information on adapting the design to make it larger/smaller, and information on blocking and care for the finished item once you have completed knitting or crocheting it.  

WHAT LANGUAGE(S) ARE DARLING JADORE PATTERNS WRITTEN IN?

Currently, all Darling Jadore knitting patterns and crochet patterns are written in English, in American terms. For our crochet patterns, they are written in American terms instead of United Kingdom terms. We have plans to have all Darling Jadore knit and crochet patterns translated into a few additional languages in the future. 

ARE HARD COPIES OF DARLING JADORE PATTERNS EVER SHIPPED?

No. We sell only instantly-downloadable digital knit and crochet pattern files that are emailed immediately after payment is processed. No psychical hard copies of Darling Jadore knitting patterns or crochet patterns are shipped. 

 NEW KNITTER HERE! WHAT TOOLS & SUPPLIES DO I NEED TO START?

If you're new to the craft of knitting, then you'll first want to create a little tool kit for yourself. We've compiled a lot of information on our "Learn" resource page here, where we go over all the basic tools you'll need to start knitting or to learn how to knit, along with Sierra's top picks. We also listed our favorite tools and linked to them for convenience. You can also head to the Darling Jadore Amazon shop.

I'M HAVING TROUBLE ACCESSING/DOWNLOADING MY PATTERN. HELP!

Don't worry! We have a team of technology specialists who are available to assist you and always return emails within one or two business days, with typical response time being only a couple of hours. You can reach the Darling Jadore Technical Support Team via email at tech@darlingjadore.com and they will gladly assist you with any technical issues. Customers receive a confirmation email with a link to download their digital knit or crochet pattern immediately after purchase. If you didn't receive a confirmation email, make sure to check your spam/junk email folders first.

TELL ME ABOUT DARLING JADORE PATTERNS. WHAT DIFFERENTIATES YOU?

All Darling Jadore knitting patterns and crochet patterns are instantly-downloadable digital Portable Document Format ("PDF") files that are emailed immediately after payment is processed to the email address provided at checkout. All Darling Jadore knit and crochet pattern links to corresponding PDF file never expire, meaning you can download the pattern at any time, and it will always be available to you. Unlike some designers, Darling Jadore customers have no time limit or cutoff for download their pattern; you can order a pattern and download it at any time and it will always be available to you.  Additionally, all Darling Jadore digital patterns are "live", meaning that they are constantly being updated. Therefore, if any knit or crochet pattern you've ordered is updated (e.g., instructions changed, tutorial photos added, etc), you are sent an email notification and all you need to do is simply re-download your PDF file for the updated version.

We take a modern approach to knitting patterns and crochet patterns. All of our knitting patterns and crochet patterns are premium digital files, and they are aesthetically designed to look highly modern and we made sure they are exceptionally user-friendly, containing all the necessary elements of a knit or crochet pattern plus more. For example, inside each Darling Jadore digital knitting pattern and crochet pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations and techniques required of the pattern. These abbreviations are also linkable and when you click on one, you will be automatically redirected to video tutorials and photo tutorials on how to work this stitch or technique. Our stitch glossaries also contain written-out text explaining how to work a certain stitch for quick reference. We at Darling Jadore are passionate about providing the highest quality digital knit and crochet patterns and videos for our customers, and to us, that means always updating versions of our patterns to make them the highest possible quality. All of our patterns have been tested, and we continually update and re-test all of our patterns annually. We provide highly-detailed written text instructions within each Darling Jadore pattern, along with helpful "tips" and "notes" throughout, for extra assistance. Additionally, we pride ourselves on designing unique, modern items that can be made with affordable, easy-to-source yarn. All Darling Jadore patterns are ad-free and printer-friendly. We offer patterns for the complete beginner to advanced fiber artists. We also have a team of technology specialists on standby Monday through Friday (and most weekends) to assist our customers with any tech-related questions or issues they might be experiencing (e.g., downloading or accessing their patterns) and can be reached via email at tech@darlingjadore.com.

Darling Jadore digital knitting patterns and crochet patterns include highly-detailed written instructions, a schematic with precise measurements, links to numerous video and photo tutorials for reference, links to all the exact materials used in the photographed design, numerous tips, and more. We also include all the basic elements of a knit and crochet pattern such as gauge, sizing information, yarn weight/category/WPI, information on adapting the pattern, abbreviations used, information on how to read our patterns and more. We go above and beyond what is required and/or the typical industry standard. We do our absolute best to ensure that the entire experience -- from shopping to checkout to download to knitting or crocheting -- is as enjoyable for our customers as possible. 

A WORD ABOUT INTEGRITY

We also believe that our integrity as a knitwear and crochetwear design business sets us apart from other designers. Darling Jadore never accepts free products in exchange for reviews or for a social media post. The Darling Jadore team feels that this conduct inherently elicits bias and dilutes the integrity and transparency we believe in and constantly strive toward as a business. Therefore, if you ever see specific yarn, tools, or other materials appear on a Darling Jadore social media account or in the Darling Jadore Amazon shop, it was never sent to us for free; rather, it is a product we truly love and use. Likewise, we have never and would never send a person, business, or company one of our knitting patterns, crochet patterns, or merchandise items for free in exchange for a review, feature, social media post, or blog post. We do not partner with other people or businesses on social media for "giveaways". We will occasionally, however, host our own private giveaway on social media exclusively with Darling Jadore patterns or products.

We occasionally will work with companies and people that we truly believe in and who share a similar vision as us. Sometimes we accept sponsorships from brands for blog posts, but again, we only endorse brands and products that we truly believe in and whose products we use and love, and generally purchase ourselves. The Darling Jadore Amazon Shop is filled with only tools, yarn, and materials that Sierra personally owns and truly believes in and uses regularly. As stated in our Disclosure and Privacy Policy section, Darling Jadore is a participant in affiliate marketing, and earns a small commission for products bought using our affiliate links, at no extra expense to the buyer, but we only promote and link to products we love, use, and believe in. 

Darling Jadore is also a proud supporter of various non-profit, charitable organizations and donate a proceed of certain patterns to such organizations. For example, half of all proceeds from The Classic Teddy crochet pattern goes directly to the ASPCA, a leader in animal rescue and protection. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. Likewise, we donate a portion of our proceeds from our eco-friendly knitting patterns and crochet patterns to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world.

WHAT'S THE STITCH GLOSSARY IN EACH KNIT & CROCHET PATTERN?

Inside each Darling Jadore digital knitting pattern and crochet pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations within the pattern. These abbreviations are also linkable and when you click on them, you will be redirected to video tutorials and photo tutorials on how to work this stitch or technique. Our stitch glossaries also contain written-out text explaining how to work a certain stitch for quick reference. The Stitch Glossary within each Darling Jadore knit or crochet pattern is catered to that particular pattern; therefore, you will only have abbreviations and links for the actual techniques and stitches required by that pattern. We think the addition of the Stitch Glossary within each Darling Jadore 

For example, if "Kfb" shows up in your knitting pattern, then within the Stitch Glossary it will say: "Kfb: Knit front back; meaning, to knit into the front and into the back of the same stitch, which is an increase stitch". Then if you click on "Kfb" (which is a clickable link), you'll be redirected to a video tutorial and photo tutorial and further text and explanations for this technique. 

 CAN I BUY A GIFT CARD OR STORE CREDIT?

Absolutely! We offer a digital gift card that is immediately sent to the email you provide at checkout. So you can gift one to yourself or a loved one. The Darling Jadore gift card never expires, and you get to choose the amount. This is a wonderful gift to give to that special someone you know loves to knit or crochet, or to grab some store credit for yourself to save for a later date.

 DOES DARLING JADORE EVER OFFER ANY COUPONS OR SALES?

Year-round, when shopping Darling Jadore, enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout. This coupon can be combined with other sales or promotions currently going on, and can be combined with other coupons. 

Year-round, when shopping Darling Jadore on Etsy, enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout.

Year-round, when shopping Darling Jadore on Ravelry, enjoy $5 off your order of $20 or more by entering the coupon code "GET1FREE" at checkout.

On all of our platforms, we often run sales throughout the year and especially on holidays. If you join our newsletter, you'll be the first to know about any sale we're currently running or any coupon given specially for newsletter subscribers.

I'M A LEFTY! CAN I STILL KNIT & CROCHET YOUR PATTERNS?

Yes! Whether you are a right-handed or a left-handed knitter or crocheter, all Darling Jadore knit and crochet patterns can be worked by both. Our patterns, however, are written with right-handed knitters and crocheters in mind, which is industry standard. We also offer left-handed knitting tutorials and crochet tutorials on our Left-Handed Knitting Tutorials playlist on our YouTube channel. 

 HOW CAN I STAY UP-TO-DATE WITH THE MOST RECENT PATTERNS?

You can subscribe to the Darling Jadore newsletter here to keep up to date on all our latest digital knitting patterns, crochet patterns, freebies, tutorials, discounts and more.

 IS DARLING JADORE ON SOCIAL MEDIA?

Yes, you can follow us on Instagram and Pinterest. You can also check out all our links here. We do not answer DMs on social media, so please contact via email at design@darlingjadore.com

 DARLING JADORE CLOTHING+ MERCHANDISE INFORMATION

All merchandise is shipped within 2-10 business days and is shipped from either California or North Carolina fulfillment centers. A confirmation email will be sent immediately upon payment processing and information to track the location of your package. You can shop our merchandise by visiting our Maker Merch page or by clicking on the photo below. 

 WHERE HAS DARLING JADORE BEEN FEATURED?

  • Vogue Knitting Magazine (website features: Jan, Feb, Mar, 2020)
  • Nomination for Crochet Design of the Month on LoveKnittingSpring 2019
  • Koigu Pattern Book 2017 + coinciding blog post
  • MadeUrban blog for The York Sweater, ​Fall, 2019
  • HandyLittleMe, The Everly Sweater feature, Fall 2019
  • Book: Maker:Volume 1 pattern book
  • Better Homes & Gardens Magazine, Fall 2017
  • ​​Renee & Burt blog feature, ​Fall 2019​​
  •  Etsy's Editor Pick, ​2018
  • New To Knitting podcast; featured in "News Desk" segment (start time 21:19), Fall 2019
  • Kati Maaria blog for The Isla Scarf, ​Summer, 2019
  • DIY and Crafts Blog, Fall 2019
  • Social media features: Jo-Ann Store, Michael's Craft Store, Etsy, and Hobby Lobby, 2015-2018 
  • DARLING JADORE COPYRIGHT STATEMENT

    All Darling Jadore™ knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of Darling Jadoreand are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold. Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright and are property of Darling Jadore. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

    All finished items made from Darling Jadore knit and crochet digital patterns may be sold, so long as clear credit has been given to Darling Jadore on the buyer's website and on the buyer's social media account, if shown there.

    We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

    © 2020 DarlingJadore; All rights reserved.

    I CAN'T UNDERSTAND THE PATTERN, AM CONFUSED, HAVING AN ISSUE INTERPRETING IT, THINK THERE'S AN ERROR, ETC

    We strive to create the highest-quality knitting patterns and crochet patterns that include resources and links to video and photo tutorials for assistance. We provide schematics, measurements, "tips" and "notes", a linked shopping list, a stitch glossary, highly-detailed written instructions, and more within each Darling Jadore pattern. We often provide tutorial photos within the pattern or video tutorials. Additionally, we ensure that each pattern has been tested by numerous knitters and crocheters prior to publication to ensure the least chance of error or mistake within the pattern.

    However, given the nature of a knit or crochet pattern and the complexities that many DIY fiber arts projects involve, we make no guarantees or any express or implied warranties that the buyer will be able to interpret the knit or crochet pattern in order to complete the project, especially if the buyer is new to the art of knitting or crochet. We also make no guarantees that each pattern is 100% free of any errors. While rare, we do occasionally find small errors within our patterns. We review, re-work, and update our patterns, and if an error is found, we immediately update the pattern and email the updated patterns to the customers who ordered it.

    Due to the volume of customers we have on all our platforms (i.e., this website, Etsy, Ravelry, and LoveKnitting), we are, unfortunately, unable to offer "pattern assistance" to our customers, including but not limited to the following: customers who are unsure of how to read or follow a knit or crochet pattern; customers inquiring about the specifics of a pattern; customers having trouble understanding or interpreting the pattern in order to follow it successfully; customers confused at a specific step or technique required by the pattern, customers confused regarding the instructions. We try to assist as many customers as possible with any specific pattern-related question they may encounter via email, but we aren't able to answer all. We do, however, offer a free resource page called "Learn" on our website, and are working on a crochet version as well. Additionally, we have a YouTube channel that can be referenced for visual assistance. And as stated above, Darling Jadore patterns come with highly-detailed written instructions, a stitch glossary, links to video and photo tutorials, photo tutorials when necessary, charts when necessary, a schematic, and other generic pattern information (i.e., gauge, measurements, supplies, blocking/care instructions, etc). 

    We do, however, offer "technical assistance" free-of-charge to all Darling Jadore customers on every platform we sell on. The Darling Jadore Technical Support Team can be contacted via email at tech@darlingjadore.com and are happy to assist our customers with any tech-related questions including but not limited to the following: customers experiencing difficulty downloading or accessing the pattern file; customers experiencing issues with printing; customers experiencing issues with regenerating the link to download their pattern file(s); customers wishing to upgrade to The Premium Pattern Package and requesting their refunds on their initial order.

    PRINTING HELP

    HEAD TO OUR "HELP" PAGE FOR FURTHER ASSISTANCE.

    Step 1: When you receive your confirmation email, you’ll see your pattern download link under the “Download” column. See photo below.

    Step 2: Click on the link to download your pattern. You’ll see your default browser window pop up with a download notification. See photo below. The Darling Jadore Technical Support Team recommends using Chrome for the best result. If you are a current Chrome user, you’ll see the PDF ready to open at the bottom of the page once it’s done downloading. See photo below. 

    Step 3: When your pattern has been downloaded fully, click on the pattern download and another window will pop up for you to view your PDF pattern.

    You can also go to your “Download” folder on your computer to see the PDF if you want to use another PDF viewer program.

    For Chrome and other browsers, you’ll need to move your mouse to the top of the pattern PDF window that pulled up and you’ll see the Print icon on the top right (location may vary depending on your Operation System and computer manufacture). See photo below.

    Step 4: When you click on the print icon, your computer will pull up your printer’s configurations. We recommend the paper size as standard “Letter”. To save colored ink, we recommend printing in black and white. See photos below. 

    THE CAUSES WE SUPPORT

    When you purchase The Classic Teddy crochet pattern, half of the proceeds will go directly to the ASPCA, a national leader in the rescue and protection of animals. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. You can learn more about their work here

    Likewise, if you purchase an eco-friendly knitting pattern or crochet pattern from Darling Jadore, a portion of the proceeds will go directly to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world. You can learn more about their work here

    You can read more about the causes we support here.