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FAQ

WHAT'S DARLING JADORE AND WHO ARE THE FACES BEHIND IT?

We are Darling Jadore, a team of creatives selling original, modern, digital instantly-downloadable knitting patterns and crochet patterns. The owner and Creative Director is Sierra, but Darling Jadore also consists of various test-knitters, pattern editors, technical assistants, and videographers who all help make us a success. We're located in Colorado, USA.

Sierra is responsible for designing and writing every knitting pattern and crochet pattern that we sell at Darling Jadore. Most of her designs begin as drawn sketches, which eventually turn into charts, schematics, and written text for the final product: a digital, instantly-downloadable knitting or crochet pattern file. Sierra has more than two decades of experience knitting and crocheting, has received training in sewing and embroidery, and also worked as a high fashion model in New York City, where her interest in fashion design deepened. As an independent knitwear designer, Sierra sells all of her patterns under her own label, as well as offers licensing rights for her patterns to some companies worldwide. As a licensed attorney, Sierra made a career change to follow her passion in knitwear design full-time in 2018.

Want to see a peek of Sierra's design process? You can watch this video on our YouTube channel.

WHAT HAPPENS IF I CREATE AN ACCOUNT?

Creating an account with Darling Jadore makes it easier for you to store all of your digital knitting pattern and crochet pattern files and purchasing information in one place, and provides faster checkout. Therefore, you never need to sift through your emails to find your original Darling Jadore confirmation email with the pattern PDF file link; all your files are easily accessible in your account. In other words: more time for knitting or crocheting!

DO I HAVE A TIME FRAME FOR DOWNLOADING MY PATTERN?

Absolutely not! When you order a pattern from Darling Jadore, you are immediately sent a confirmation email with instructions, your receipt, and a link to download your digital pattern file. This link to download your file never expires. That means you can order a Darling Jadore pattern at any time, and save that confirmation email and come back to it years from now, and your link to download your file will still be available for you. We do our absolute best to ensure that the entire experience -- from shopping to checkout to download to knitting or crocheting -- is as smooth for our customers as possible. As always, if you ever run into any issues with downloading or accessing your pattern file, you can send an email to the Darling Jadore Technical Support team at tech@darlingjadore.com at any time and they will be happy to assist you. 

CAN I RESELL MY FINISHED ITEMS MADE WITH DARLING JADORE PATTERNS?

All finished items made from DarlingJadore knit and crochet digital patterns may be sold, so long as clear credit has been given to DarlingJadore on the buyer's website and on the buyer's social media account, if shown there.

All Darling Jadore knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of DarlingJadore and are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold. Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright and are property of Darling Jadore. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

© 2020 DarlingJadore; All rights reserved.

I LOVE YOUR PATTERNS, BUT I DON'T KNOW HOW TO KNIT YET...

That's okay! We offer a free "Learn" page filled with lots of resources, including video tutorials, written text, and photo tutorials of basic knit stitches and techniques required by Darling Jadore knitting patterns. Master those techniques, and you can tackle almost any of our knitting patterns. We also have a YouTube channel where we offer video of many stitches and techniques for knitting.  

WHAT'S THE DARLING JADORE REFUND POLICY?

You can read our official refund policy here. Given that our digital knitting patterns and crochet patterns are immediately emailed to the customer after payment is processed, we do not offer refunds; however, if you wish to upgrade to the Premium Pattern Package option, we always immediately issue a full refund on the original knit or crochet pattern you ordered, regardless of the Darling Jadore platform you purchased it on. Simply email the Darling Jadore Technical Support Team at tech@darlingjadore.com and they will assist you with the refund or upgrade process. 

WHAT MATERIALS ARE REQUIRED FOR YOUR KNIT & CROCHET PATTERNS?

There is a detailed "Supplies" section within each Darling Jadore knitting pattern and crochet pattern file. In this section, we provide both the general materials required (i.e., the yarn weight and category, the hook and/or knitting needle sizing, etc) as well as the specific materials required (i.e., the exact brand of yarn and color used to create the photographed item, etc). The materials listed within the "Supplies" section for each pattern are linkable (affiliate links), and will redirect you to the exact yarn and materials to purchase online, for convenience. 

Darling Jadore knitting patterns and crochet patterns are designed with yarn that is easy to source, affordable, and available at most chain craft stores, such as Hobby Lobby, Michael's Craft Stores, Walmart, JoAnn, and online through Amazon. We pride ourselves on designing unique, modern items that can be made with affordable, easy-to-source yarn and materials. 

Looking to substitute the yarn recommended within our knitting pattern or crochet pattern? We recommend Yarn Sub, a free and helpful online resource.  

WHAT DO I RECEIVE WHEN I ORDER A PATTERN FROM DARLING JADORE?

When you order a pattern from Darling Jadore, you will receive an instantly-downloadable digital knitting pattern or crochet pattern Portable Document Format ("PDF") file. Immediately once payment is processed, you are sent a confirmation email (via the email you provided during checkout) with all the information on your order, including instructions and your receipt. Within that email, you also receive the link to download your purchased PDF file(s). This link to download your PDF file(s) never expires. There are instructions provided within the email confirmation/receipt to follow as well.

Within each Darling Jadore knitting pattern or crochet pattern digital file, you will gain access to a multiple-page PDF document containing written instructions in English on how to knit or crochet the specific design pattern you have ordered. Additionally, you will gain access to a linkable list (i.e., affiliate links) to all the recommended tools required to knit or crochet the design pattern you ordered. Also included within each Darilng Jadore knit or crochet pattern file is the Darling Jadore "Stitch Glossary", which is a list of abbreviations, stitches, and techniques required for the particular design pattern you've ordered. This glossary contains written textual information as well as a link(s) that immediately directs you to a photo or video tutorial for how to work that specific stitch or technique. We also offer all the industry-standard information within each Darling Jadore knit or crochet pattern file, such as gauge information and measurements, a schematic with precise measurements and details,  oftentimes photo tutorials for reference, "notes" and "tips" throughout the pattern, sizing information, oftentimes information on adapting the design to make it larger/smaller, and information on blocking and care for the finished item once you have completed knitting or crocheting it.  

WHAT LANGUAGE(S) ARE DARLING JADORE PATTERNS WRITTEN IN?

Currently, all Darling Jadore knitting patterns and crochet patterns are written in English only, using American  knit and crochet terms. For our crochet patterns, they are written in American terms instead of United Kingdom terms. We have plans to have all Darling Jadore knit and crochet patterns translated into a few additional languages in the future. 

ARE HARD COPIES OF DARLING JADORE PATTERNS EVER SHIPPED?

No. We sell only instantly-downloadable digital knit and crochet pattern files that are emailed immediately after payment is processed. No physical hard copies of Darling Jadore knitting patterns or crochet patterns are shipped. Likewise, the photographed items are not for sale.

 NEW KNITTER HERE! WHAT TOOLS & SUPPLIES DO I NEED TO START?

If you're new to the craft of knitting, then you'll first want to create a little tool kit for yourself. On the Darling Jadore Amazon shop, we've provided all the tools and items we use regularly and believe in. We've also compiled a lot of information on our "Learn" resource page here, where we go over all the basic tools you'll need to start knitting or to learn how to knit, along with Sierra's top picks. 

I'M HAVING TROUBLE ACCESSING/DOWNLOADING MY PATTERN. HELP!

Don't worry! We have a team of technology specialists who are available to assist you and usually return emails within one or two business days, with typical response time being only a couple of hours. You can reach the Darling Jadore Technical Support Team via email at tech@darlingjadore.com and they will gladly assist you with any technical issues. Customers receive a confirmation email with a link to download their digital knit or crochet pattern immediately after purchase. If you didn't receive a confirmation email, make sure to check your spam/junk email folders first. 

TELL ME ABOUT DARLING JADORE PATTERNS. WHAT DIFFERENTIATES YOU?

All Darling Jadore knitting patterns and crochet patterns are instantly-downloadable digital Portable Document Format ("PDF") files that are emailed immediately after payment is processed to the email address provided at checkout. All Darling Jadore knit and crochet pattern links to corresponding PDF file never expire, meaning you can download the pattern at any time, and as many times as desired, and it will always be available to you. Unlike some designers, Darling Jadore customers have no time limit or cutoff for download their pattern; you can order a pattern and download it at any time and it will always be available to you.  Additionally, all Darling Jadore digital patterns are "live", meaning that they are constantly being updated. Therefore, if any knit or crochet pattern you've ordered is updated (e.g., instructions changed, tutorial photos added, etc), you are sent an email notification and all you need to do is simply re-download your PDF file for the updated version.

We take a modern approach to knitting patterns and crochet patterns. All of our knitting patterns and crochet patterns are premium digital files, and they were specifically designed with aesthetics in mind to look highly modern, be exceptionally user-friendly, and easy to print. We go above and beyond to include not only the necessary information within the pattern, but other helpful resources. For example, inside each Darling Jadore pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations and techniques required of the pattern. These abbreviations are also linkable and when you click on one, you will be automatically redirected to a corresponding video tutorial demonstrating how to work the stitch or technique. The Darling Jadore Stitch Glossary also occasionally contains written-out text explaining how to work a certain stitch for quick reference. We at Darling Jadore are passionate about providing the highest quality knit and crochet patterns and videos for our customers, and to us, that means always updating versions of our patterns to make them the highest possible quality. All of our patterns have been tested, and we continually update and re-test all of our patterns annually. We provide highly-detailed written text instructions within each Darling Jadore pattern, along with helpful "tips" and "notes" throughout, for extra assistance. Additionally, we pride ourselves on designing unique, modern items that can be made with affordable, easy-to-source yarn. All Darling Jadore patterns are ad-free and printer-friendly. We offer patterns for the complete beginner to advanced fiber artists. We also have a team of technology specialists on standby Monday through Friday (and most weekends) to assist our customers with any tech-related questions or issues they might be experiencing (e.g., downloading or accessing their patterns) and can be reached via email at tech@darlingjadore.com. They always respond within a day or two, with average response time being only a couple hours.

Darling Jadore knitting patterns and crochet patterns include highly-detailed written instructions, a schematic with precise measurements, links to numerous video and photo tutorials for reference, links to all the exact materials used in the photographed design, numerous tips, and more. As per industry standard, we also include all the basic elements of a knit and crochet pattern such as gauge, sizing information, yarn weight/category, information on adapting the pattern, abbreviations used, information on how to read our patterns and more. We go above and beyond what is required and/or the typical industry standard. We do our absolute best to ensure that the entire experience -- from shopping to checkout to download to knitting or crocheting -- is as enjoyable for our customers as possible. 

GIVING BACK 

Darling Jadore is a proud supporter of various non-profit, charitable organizations and donates a proceed of certain patterns to such organizations. For example, half of all proceeds from The Classic Teddy crochet pattern goes directly to the ASPCA, a leader in animal rescue and protection. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. Likewise, we donate a portion of our proceeds from our eco-friendly knitting patterns and crochet patterns to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world.

WHAT'S THE STITCH GLOSSARY IN EACH KNIT & CROCHET PATTERN?

Inside each Darling Jadore knitting pattern and crochet pattern, we provide a "Stitch Glossary". This is a glossary containing all the abbreviations within the pattern. These abbreviations are also linkable and when you click on them, you will be redirected to a corresponding video tutorial demonstrating how to work that particular stitch or technique. Oftentimes, we also provide brief explanatory text below the stitch/technique for quick reference. The Darling Jadore Stitch Glossary is catered to that particular pattern; therefore, you will only have abbreviations and links for the actual techniques and stitches required by that pattern. 

 CAN I BUY A GIFT CARD OR STORE CREDIT?

Absolutely! We offer a digital gift card that is immediately sent to the email you provide at checkout. So you can gift one to yourself or a loved one. The Darling Jadore gift card never expires, and you get to choose the amount. This is a wonderful gift to give to that special someone you know loves to knit or crochet, or to grab some store credit for yourself to save for a later date.

 DOES DARLING JADORE EVER OFFER ANY COUPONS OR SALES?

Year-round, when shopping at Darling Jadore, you can enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout. This coupon can be combined with other sales or promotions currently going on, and can be combined with other coupons. It does not, however, apply to already discounted pattern bundles.

Year-round, when shopping Darling Jadore on Etsy, enjoy $5 off your order of $20 or more by entering the coupon code "FIVEOFF" at checkout.

Year-round, when shopping Darling Jadore on Ravelry, enjoy $5 off your order of $20 or more by entering the coupon code "GET1FREE" at checkout.

On all of our platforms, we often run sales throughout the year and especially on holidays. If you join our newsletter, you'll be the first to know about any sale we're currently running or any coupon given specially for newsletter subscribers.

I'M A LEFTY! CAN I STILL KNIT & CROCHET YOUR PATTERNS?

Yes! Whether you are a right-handed or a left-handed knitter or crocheter, all Darling Jadore knit and crochet patterns can be worked by both. Our patterns, however, are written with right-handed knitters and crocheters in mind, which is industry standard. We offer left-handed knitting tutorials and crochet tutorials on our Left-Handed Knitting Tutorials playlist on our YouTube channel. 

 HOW CAN I STAY UP-TO-DATE WITH THE MOST RECENT PATTERNS?

You can subscribe to the Darling Jadore newsletter here to keep up-to-date on all our latest digital knitting patterns, crochet patterns, freebies, tutorials, special coupons sent only to subscribers, and more.

 IS DARLING JADORE ON SOCIAL MEDIA?

Yes, you can subscribe to our YouTube channel or follow us on Instagram and Pinterest

 WHERE HAS DARLING JADORE BEEN FEATURED?

  • Vogue Knitting Magazine (website features: Jan, Feb, Mar, 2020)
  • Nomination for Crochet Design of the Month on LoveKnittingSpring 2019
  • Koigu Pattern Book 2017 + coinciding blog post
  • MadeUrban blog for The York SweaterFall, 2019
  • HandyLittleMe, The Everly Sweater feature, Fall 2019
  • Book: Maker:Volume 1 pattern book
  • Better Homes & Gardens Magazine, Fall 2017
  • Renee & Burt blog featureFall 2019
  •  Etsy's Editor Pick, 2018
  • New To Knitting podcast; featured in "News Desk" segment (start time 21:19), Fall 2019
  • Kati Maaria blog for The Isla ScarfSummer, 2019
  • DIY and Crafts Blog, Fall 2019
  • Social media features: Jo-Ann Store, Michael's Craft Store, Etsy, and Hobby Lobby, 2015-2018 
  • DARLING JADORE COPYRIGHT STATEMENT

    All Darling Jadore knitting patterns and crochet patterns and photographs on this website and on all our other platforms are the property of Darling Jadore and are thereby purchased under the agreement that they may not be distributed, copied, re-written, or re-sold. Darling Jadore is a registered business through the Secretary of State, and all Darling Jadore digital knitting pattern and crochet pattern digital files are protected by U.S. Copyright and are property of Darling Jadore. It is illegal to redistribute, sell, or share the pattern in part or in whole, electronically or physically.

    All finished items made from Darling Jadore knit and crochet digital patterns may be sold, so long as clear credit has been given to Darling Jadore on the buyer's website and on the buyer's social media account, if shown there.

    We do not sell or offer licensing rights to any of our photographs nor permit use of our photographs for any reason.

    © 2020 DarlingJadore; All rights reserved.

    PRINTING HELP

    HEAD TO OUR "HELP" PAGE FOR FURTHER ASSISTANCE.

    Step 1: When you receive your confirmation email, you’ll see your pattern download link under the “Download” column. See photo below.

    Step 2: Click on the link to download your pattern. You’ll see your default browser window pop up with a download notification. See photo below. The Darling Jadore Technical Support Team recommends using Chrome for the best result. If you are a current Chrome user, you’ll see the PDF ready to open at the bottom of the page once it’s done downloading. See photo below. 

    Step 3: When your pattern has been downloaded fully, click on the pattern download and another window will pop up for you to view your PDF pattern.

    You can also go to your “Download” folder on your computer to see the PDF if you want to use another PDF viewer program.

    For Chrome and other browsers, you’ll need to move your mouse to the top of the pattern PDF window that pulled up and you’ll see the Print icon on the top right (location may vary depending on your Operation System and computer manufacture). See photo below.

    Step 4: When you click on the print icon, your computer will pull up your printer’s configurations. We recommend the paper size as standard “Letter”. To save colored ink, we recommend printing in black and white. See photos below. 

    YARN SUBSTITUTIONS

    Looking to substitute the recommended yarn within one of our knitting patterns or crochet patterns? We recommend Yarn Sub, a free and helpful online resource. 

    THE CAUSES WE SUPPORT

    When you purchase The Classic Teddy crochet pattern, half of the proceeds will go directly to the ASPCA, a national leader in the rescue and protection of animals. Darling Jadore is an official Business Ambassador for the ASPCA and we are thrilled for this partnership and the opportunity to support such a wonderful organization. You can learn more about their work here

    Likewise, if you purchase an eco-friendly knitting pattern or crochet pattern from Darling Jadore, a portion of the proceeds will go directly to The Nature Conservancy, one of the most effective and wide-reaching environmental organizations in the world. You can learn more about their work here

    © 2020 Darling Jadore. All Rights Reserved.