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ORDER CONFIRMATION + RECEIPT

All Darling Jadore knitting patterns and crochet patterns are instantly-downloadable digital Portable Document Format ("PDF") files that are emailed immediately after payment is processed to the email address provided at checkout. Likewise, if you purchased a Darling Jadore knitting pattern or crochet pattern on Etsy, Ravelry, or LoveKnitting, all those patterns are instant-download digital files as well. If you cannot locate your confirmation email, check your "spam" and "junk" email folders first. Alternately, you might've entered in an incorrect email during checkout. If you ever run into a tech-related issue (i.e., downloading your pattern, link not working, cannot locate your confirmation email, etc), please contact the Darling Jadore Technical Support Team via email at tech@darlingjadore.com and they will be happy to assist you. 

Once you have received the confirmation email and corresponding receipt for your Darling Jadore order, click on "Click Here To Download" or the pattern name under the download column to start your pattern download. See photo below.


PRINTING HELP

Step 1: When you receive your confirmation email, you’ll see your pattern download link under the “Download” column. It will either say the name of the pattern you ordered (e.g., "York Sweater") or it will say "Click Here To Download!"). See photo below.

Step 2: Click on the link to download your pattern. You’ll see your default browser window pop up with a download notification. See photo below. The Darling Jadore Technical Support Team recommends using Chrome for the best result. If you are a current Chrome user, you’ll see the PDF ready to open at the bottom of the page once it’s done downloading. Each pattern file will have its own link to download. See photo below.

Step 3: When your pattern has been downloaded fully, click on the pattern download and another window will pop up for you to view your PDF pattern.

You can also go to your “Download” folder on your computer to see the PDF if you want to use another PDF viewer program.

For Chrome and other browsers, move your mouse to the top of the pattern PDF window that pulled up toward the Print icon on the top right (note: location may vary depending on your Operation System and computer manufacture). See photo below.

Step 4: When you click on the print icon, your computer will pull up your printer’s configurations. We recommend the paper size as standard “Letter”. To save colored ink, we recommend printing in black and white. See photos below.


PREMIUM PATTERN PACKAGE: ACCESSING THE VIDEO TUTORIALS

Step 1: If you purchased a Darling Jadore Premium Pattern Package, your confirmation email will contain instructions at the bottom of the order details on how to access your video tutorials page. Follow those instructions provided within the confirmation email by clicking or copying the URL of the video tutorial page and copy and paste your video pattern password. See photo below.

Step 2: Once you've reached the video tutorial page, paste the pattern password (i.e., located within the confirmation email) into the password box. See photo below.

Step 3: After submitting the password, the page will now display all the available videos for your pattern. Input the page password into each of the video tutorials on the page in order to access each individual video. See photo below.


BLANK PAGES AFTER DOWNLOADING A PATTERN

If you download a Darling Jadore knit or crochet pattern and see blank or white pages within the pattern, this is due to an internet connection issue. We suggest moving to a more stable internet connection to download your pattern file(s), or clearing your browser cache and connecting to a stronger internet connection via an ethernet cord if you're using WiFi. if you issue persists, we suggest contacting your internet service IT provider for further assistance regarding your internet download speed. 


MATERIAL ALTERNATIVES + ADAPTING A PATTERN

For alternate yarn suggestions for a pattern, we suggest YarnSub, a free and helpful online resource. We do not offer information regarding how to knit or crochet a Darling Jadore knit or crochet pattern using non-recommended yarn weight or hook/needle size. We do not disclose the exact yarn brand or needle/hook size used for Darling Jadore patterns prior to purchasing a pattern due to copyright concerns. 


RESELLING ITEMS MADE FROM OUR PATTERNS; THE DARLING JADORE COPYRIGHT STATEMENT

We permit the sale of finished items created using a Darling Jadore pattern, will design/pattern credit given to Darling Jadore. All knit and crochet patterns and photographs on our website and all platforms are purchased under the agreement that they may not be distributed, copied, re-written partially or in full, or resold. all Darling Jadore digital files and photographs are protected by U.S. Copyright and are property of Darling Jadore. We do not permit the use of any Darling Jadore photographs and do not sell or offer licensing rights to any of our photographs.

© 2021 Darling Jadore. All Rights Reserved.