We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, purchasing an item, or submitting a contact form.
We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
We may use the information collected in the following ways:
To operate and maintain the Website;
For tax or legal purposes;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user or customer servicesupport;
To track and measure advertising on the Website;
To protect, investigate, and deter against unauthorized or illegal activity;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
THIRD-PARTY USE OF PERSONAL INFORMATION:
We may share your information with third parties when you explicitly authorize us to share your information.
The Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
The Website currently uses the following third-party service providers:
Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.
Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.
We retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
AFFILIATE PROGRAM PARTICIPATION:
The Website is engaged in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.
Darling J'Adore is a participant in the Share a Sale Affiliate program as well as the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this Amazon Associates program, the Website will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.
On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.
PERSONAL INFORMATION RIGHTS:
You may opt-out of future email communications by following the unsubscribe links within the emails the Website sends to you. Please note that we may need to retain certain information for record keeping purposes, tax purposes, or to complete transactions, or when required by law.
We strive to create the highest-quality knitting patterns and crochet patterns that include resources and links to video and photo tutorials for assistance. We also provide upgrade options for many of our patterns (i.e., The Premium Pattern Package option) to grant access to a series of video tutorials. We provide schematics, measurements, "tips" and "notes", a linked shopping list, a stitch glossary, highly-detailed written instructions, and more within each Darling Jadore pattern. Additionally, we ensure that each pattern has been tested by numerous knitters and crocheters to ensure the least chance of error or mistake within the pattern.
However, given the nature of a knit or crochet pattern and the complexities that many DIY fiber arts projects involve, we make no guarantees or any express or implied warranties that the buyer will be able to interpret the knit or crochet pattern in order to compete the project, especially if the buyer is new to the art of knitting or crochet. We also make no guarantees that each pattern is 100% free of any errors. While rare, we do occasionally find small errors (e.g., grammatical errors) within our patterns. We review, re-work, and update our pattern, and if an error is found, we immediately update the pattern and email the updated patterns to previous customers who ordered it.
Due to the volume of customers we have on all our platforms (i.e., this website, Etsy, Ravelry, and LoveKnitting), we are unable to offer "pattern assistance" to our customers, including but not limited to the following: customers who are unsure of how to read or follow a knit or crochet pattern; customers inquiring about the specifics of a pattern; customers having trouble understanding or interpreting the pattern in order to follow it successfully; customers confused at a specific step or technique required by the pattern, customers confused regarding the instructions. We try to assist as many customers as possible with any specific pattern-related question they may encounter via email, but aren't able to answer all. We do, however, offer a free resource page called "Learn" on our website, and are working on a crochet version as well. Additionally, we have a YouTube channel that can be referenced for visual assistance. And as stated above, Darling Jadore patterns come with highly-detailed written instructions, a stitch glossary, links to video and photo tutorials, photo tutorials when necessary, charts when necessary, a schematic, and other generic pattern information (i.e., gauge, measurements, supplies, blocking/care instructions, etc).
We do, however, offer "technical assistance" free-of-charge to all Darling Jadore customers on every platform we sell on. The Darling Jadore Technical Support Team can be contacted via email at firstname.lastname@example.org and are happy to assist our customers with any tech-related questions including but not limited to the following: customers experiencing difficulty downloading or accessing the pattern file; customers experiencing issues with printing; customers experiencing issues with regenerating the link to download their pattern file(s); customers wishing to upgrade to The Premium Pattern Package and requesting their refunds on their initial order.
Last updated: May 10, 2020