You can reach the Darling Jadore Design Team directly via email at email@example.com or by filling out the form below. Our office hours are Mon-Fri 9am-5pm MST.
Feel free to read through our FAQs for immediate answers to questions you may have. Visit our Help page for information regarding downloading patterns, printing help, and more. Contact the Darling Jadore Technical Support Team via email at firstname.lastname@example.org if you are experiencing technical issues (i.e., downloading/accessing your pattern, links, etc). Please note, we do not answer DMs on social media.
PATTERN ASSISTANCE + QUESTIONS
We strive to create the highest-quality knitting patterns and crochet patterns that include resources and links to video and photo tutorials for assistance. We also provide upgrade options for many of our patterns (i.e., The Premium Pattern Package option) to grant access to a series of video tutorials. We provide schematics, measurements, "tips" and "notes", a linked shopping list, a stitch glossary, highly-detailed written instructions, and more within each Darling Jadore pattern. Additionally, we ensure that each pattern has been tested by numerous knitters and crocheters prior to publication to ensure the least chance of error or mistake within the pattern.
However, given the nature of a knit or crochet pattern and the complexities that many DIY fiber arts projects involve, we make no guarantees or any express or implied warranties that the buyer will be able to interpret the knit or crochet pattern in order to complete the project, especially if the buyer is new to the art of knitting or crochet. We also make no guarantees that each pattern is 100% free of any errors. While rare, we do occasionally find small errors within our patterns. We review, re-work, and update our patterns, and if an error is found, we immediately update the pattern and email the updated patterns to the customers who ordered it.
Due to the volume of customers we have on all our platforms (i.e., this website, Etsy, Ravelry, and LoveKnitting), we are, unfortunately, unable to offer "pattern assistance" to our customers, including but not limited to the following: customers who are unsure of how to read or follow a knit or crochet pattern; customers inquiring about the specifics of a pattern; customers having trouble understanding or interpreting the pattern in order to follow it successfully; customers confused at a specific step or technique required by the pattern, customers confused regarding the instructions. We try to assist as many customers as possible with any specific pattern-related question they may encounter via email, but aren't able to answer all. We do, however, offer a free resource page called "Learn" on our website, and are working on a crochet version as well. Additionally, we have a YouTube channel that can be referenced for visual assistance. And as stated above, Darling Jadore patterns come with highly-detailed written instructions, a stitch glossary, links to video and photo tutorials, photo tutorials when necessary, charts when necessary, a schematic, and other generic pattern information (i.e., gauge, measurements, supplies, blocking/care instructions, etc).
We do, however, offer "technical assistance" free-of-charge to all Darling Jadore customers on every platform we sell on. The Darling Jadore Technical Support Team can be contacted via email at email@example.com and are happy to assist our customers with any tech-related questions including but not limited to the following: customers experiencing difficulty downloading or accessing the pattern file; customers experiencing issues with printing; customers experiencing issues with regenerating the link to download their pattern file(s); customers wishing to upgrade to The Premium Pattern Package and requesting their refunds on their initial order.