Help

01

Order Confirmation & Receipt

After you order from darlingjadore.com, you'll receive a confirmation email at the address you used at checkout. Tap Download your patterns in that email to open your files. Each pattern has its own View and Download button.

All of your patterns, including orders from our old website, are also saved in your account. Tap the account icon at the top of the site, enter the email you ordered with (we'll send you a one-time login code), then tap My downloads.

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02

Printing Help

Step 1 Open your confirmation email and tap Download your patterns, or log in to your account and tap My downloads. Each pattern file has its own View and Download button.

Step 2Click on the link to download your pattern. Your default browser window will pop up with a download notification. See photo below. If you are a current Chrome user,  the PDF will be ready to open at the bottom of the page. See photo below.

Step 3 When your pattern has been downloaded fully, click on the pattern download and another window will pop up for you to view it. Alternately, go to your “Download” folder on your computer to see the PDF if you wish to use another PDF viewer program. For Chrome and other browsers, move your mouse to the top of the pattern PDF window that popped up toward the Print icon on the top right. Note, the location of the print icon may vary depending on your Operation System and computer manufacture. See photo below.

Step 4 Click on the print icon and your computer will pull up your printer’s configurations. It is recommend to set the paper size as standard “Letter”. To save colored ink, it is recommended to print the pattern in black and white. See photos below.

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03

Premium Pattern Package: Accessing the Video Tutorials

Step 1 If you purchased a Darling Jadore Premium Pattern Package, your confirmation email will contain instructions at the bottom of the order details on how to access the video tutorials page. Follow the instructions provided within the confirmation email by clicking on or copying the URL of the video tutorial page and copy and paste your video pattern password. See photo below.

Step 2After reaching the video tutorial page, paste the pattern password that is located within the confirmation email into the password box. See photo below.

Step 3After submitting the password, the page will now display all the available videos for your pattern. Input the page password into each of the video tutorials on the page in order to access each individual video. See photo below.

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04

Blank Pages After Downloading a Pattern

If you download a Darling Jadore knit or crochet pattern and see blank or white pages within the pattern, this is due to an internet connection issue. We suggest moving to a more stable internet connection to download your pattern file(s), or clearing your browser cache and connecting to a stronger internet connection via an ethernet cord if using Wi-Fi. If your issue persists, we suggest contacting your internet service IT provider for further assistance regarding your internet download speed.

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05

Material Alternatives & Adapting a Pattern

For alternate yarn suggestions for a pattern, we suggest YarnSub, a free and helpful online resource. We do not offer information regarding how to knit or crochet a Darling Jadore knit or crochet pattern using non-recommended yarn weight or hook/needle size.

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06

Reselling Items & Copyright

We permit the sale of finished items created using a Darling Jadore pattern, will design/pattern credit given to Darling Jadore. All knit and crochet patterns and photographs on our website and all platforms are purchased under the agreement that they may not be distributed, copied, re-written partially or in full, or resold. all Darling Jadore digital files and photographs are protected by U.S. Copyright and are property of Darling Jadore. We do not permit the use of any Darling Jadore photographs and do not sell or offer licensing rights to any of our photographs.

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